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GetYourGuide is a global online marketplace for tours, activities, and attraction tickets, offering travellers in Singapore and worldwide access to over 100,000 curated experiences with instant booking confirmation and flexible cancellation.
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Most activities listed on GetYourGuide include free cancellation up to 24 hours before the scheduled start time, with a full refund processed to your original payment method. However, cancellation terms vary by activity β some experiences, such as last-minute tickets or special events, may be labelled non-refundable. Always check the "About this activity" section on the listing page before booking. Specific policies are subject to the official GetYourGuide terms and conditions.
Once a cancellation is confirmed within the applicable policy window, the refund is automatically processed to the original payment method used for the booking. You should expect to see the credit within 3β5 business days, though delays may occur due to banking holidays, currency conversions, or international card processing. If you do not see the refund after this period, you may contact GetYourGuide's customer support team for assistance.
GetYourGuide offers gift cards that can be purchased directly on their website. You may choose a custom amount and select the currency, making them a flexible gift option for friends and family who love to travel. Gift cards are valid for up to 3 years from the end of the year of purchase. Specific terms and conditions apply; please refer to the official GetYourGuide website for the most up-to-date information.
GetYourGuide does not offer a dedicated platform-wide student discount programme. However, some individual activities include age-based pricing tiers β such as child, student, adult, and senior rates β which are displayed during participant selection on the activity page. All users, including students, can also take advantage of seasonal sales, newsletter sign-up discounts, and app-exclusive deals. Specific pricing is subject to change; please check the official website for current offers.
GetYourGuide accepts a variety of payment methods including major credit and debit cards, PayPal, Apple Pay, and Google Pay. The available payment options for each activity will be displayed during the checkout process. For selected activities, a "Reserve Now, Pay Later" option is available, where your card is only charged 72 hours before the activity begins. Specific payment options are subject to the official GetYourGuide terms and conditions.
The "Reserve Now, Pay Later" feature allows you to secure a booking spot without making an immediate payment. Your credit card will be charged automatically 72 hours before the activity starts. This option is only available for activities that offer free cancellation and instant confirmation. You may cancel free of charge before the charge is processed, giving you greater flexibility when planning your trip.
GetYourGuide does not currently offer a traditional loyalty or membership programme. However, creating a free account on the platform unlocks benefits such as access to exclusive promo codes, personalised activity recommendations, and easy management of all your bookings in one place. Signing up for the newsletter also grants access to email-only deals and early sale notifications. Please refer to the official GetYourGuide website for the latest account benefits.
GetYourGuide provides 24/7 multilingual customer support accessible via live chat through the mobile app, as well as through their online contact form at getyourguide.com/contact/. Support is available for booking queries, cancellation requests, refund follow-ups, and general travel assistance. Please note that GetYourGuide does not currently have a local office in Singapore, so all communication is handled online or via phone. Specific support hours and channels are subject to change; please check the official website for the most current contact options.
Saving on your next travel experience with GetYourGuide is straightforward. Follow the steps below to apply a promo or discount code at checkout and enjoy your savings.
Tip: New users who download the GetYourGuide app may be eligible for an exclusive first-booking discount. It is also worth signing up for the newsletter to receive additional promo codes and early access to seasonal sales. Please note that only one promo code can typically be applied per booking β please check the specific terms and conditions of each code before use. Specific discounts are subject to change; please refer to the official GetYourGuide website for the latest offers.
GetYourGuide was founded following a trip to Beijing in 2009, when co-founders Johannes Reck and Tao Tao β classmates at ETH Zurich β recognised the opportunity to connect travellers with local guides and experiences. What began as a peer-to-peer platform has since grown into one of the world's leading travel experiences marketplaces, achieving unicorn status in 2019 after raising US$484 million in a SoftBank-led funding round, and reaching a valuation of US$2 billion by 2023. Today, the platform hosts over 150,000 offerings from more than 20,000 supply partners across destinations worldwide.
GetYourGuide caters to a wide range of travel interests, making it a one-stop platform for booking memorable activities. Key categories available to Singapore-based travellers include: guided city tours and walking tours, skip-the-line tickets to top attractions (such as museums, theme parks, and observation decks), day trips and excursions, hop-on hop-off bus tours, and adventure or outdoor activities. For those exploring Singapore itself, experiences such as the Marina Bay Sands SkyPark, Gardens by the Bay, Night Safari, and the Singapore Cable Car are among the popular options bookable through the platform.
GetYourGuide stands out for several key reasons. First, the platform offers instant booking confirmation and mobile tickets, eliminating the need to print documents or queue at ticket counters. Second, most activities come with a flexible free cancellation policy (typically up to 24 hours before the activity), giving travellers peace of mind when plans change. Third, GetYourGuide's best price guarantee and regular seasonal promotions β including discounts of up to 50% during sale periods β ensure that travellers can access quality experiences at competitive prices. These features, combined with 24/7 multilingual customer support, make GetYourGuide a trusted choice for travellers in Singapore and beyond.
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