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DirectAsia is a Singapore-based direct insurer offering car, motorcycle, and travel insurance online with transparent pricing and no middlemen. Customers can get instant quotes, customise their coverage plans, and purchase policies entirely online at directasia.com.
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DirectAsia offers three main categories of insurance in Singapore: car insurance, motorcycle insurance, and travel insurance. Car insurance is available in three cover types β Comprehensive, Third Party Fire & Theft (TPFT), and Third Party Only (TPO). Travel insurance is available as single-trip or annual plans across multiple tiers (Voyager 150, 250, 500, and 1000). All policies can be purchased directly online at directasia.com.
NCD stands for No Claim Discount β a discount applied to your renewal premium when no claims are made during the policy period. DirectAsia is the only insurer in Singapore to offer NCD60, which provides an additional 10% saving on top of NCD50 for drivers who have maintained a clean claims record for at least five consecutive years. For motorcycle insurance, DirectAsia also offers an exclusive NCD30 tier. The longer you drive or ride without a claim, the greater your discount. Please refer to the official DirectAsia website for full NCD eligibility details.
For car and motorcycle claims, you should report all incidents within 24 hours by bringing your vehicle to an authorised workshop. For travel insurance claims, you are required to complete an Online Travel Claims Form with supporting documents within 30 days of returning from your trip. In both cases, you will be assigned a personal Claims Specialist to guide you through the entire process. The claims hotline is available at 6532 1818 (Singapore) or +65 6991 3555 (overseas). Specific requirements may vary by policy type; please refer to the official DirectAsia website for full details.
DirectAsia accepts credit card payments via Visa and Mastercard. For annual policies, you may also opt to pay your premium in monthly instalments by credit card at no additional cost. Please note that if you cancel your policy or make a claim while on an instalment plan, the full outstanding balance becomes immediately payable. Refunds are processed via PayNow or bank transfer only. Specific details are subject to the official DirectAsia website's terms and conditions.
Yes, you may cancel your car or motorcycle insurance policy at any time by giving 7 days' notice, subject to a cancellation fee of S$90 (inclusive of GST) for car insurance. For travel insurance single-trip plans, cancellation is permitted before the policy commencement date, subject to a S$10 cancellation fee. No refund will be given if a claim has been made or an accident reported under the policy. Eligible premium refunds are processed via PayNow or bank transfer within 14 days. Please confirm the exact terms on the official DirectAsia website.
DirectAsia regularly runs seasonal promotions and special offers for new policyholders. Past promotions have included eCapitaVouchers for new car insurance sign-ups, Shell fuel vouchers for car and motorcycle policies, a 40% discount on new travel insurance policies, and one month of complimentary car insurance for senior drivers. Existing customers renewing their policies may not be eligible for new customer promotions. Always check the official DirectAsia promotions page for the latest active offers and applicable terms and conditions.
Yes, DirectAsia offers a Refer-a-Friend programme. When you refer a friend or family member who successfully signs up for a new policy, your referral receives a S$25 reduction on their policy premium, and you receive a S$25 shopping voucher as a reward. To participate, your referral should call DirectAsia at 6665 5555 and mention the "Refer a Friend Programme" along with your name. Rewards are issued once the new policy is confirmed. Please refer to the official DirectAsia website for full programme terms.
DirectAsia's customer service team can be reached by phone at 6665 5555, Monday to Friday, 9am to 6pm. For claims assistance, call 6532 1818 (Singapore) or +65 6991 3555 (overseas). You may also reach the team via the online contact form at directasia.com, or visit the office in person at 16 Raffles Quay, #39-01, Hong Leong Building, Singapore 048581. Policy changes will generally take effect in no less than 7 days after a request is submitted.
Saving on your DirectAsia insurance policy is straightforward. Simply follow these steps to apply a promo code when purchasing your car, motorcycle, or travel insurance plan online.
Tip: Always check the terms and conditions of each promotion before applying a code, as some offers are exclusive to new customers or specific policy types. If a promo code was not applied at checkout, DirectAsia Insurance will not be able to honour the promotion retrospectively. Please refer to the official DirectAsia website for the most current promotions.
DirectAsia was founded in Singapore in 2010 with a clear mission: to give consumers a direct, transparent alternative to purchasing insurance through brokers and middlemen β a model far more common in Asia than in Western markets. In 2014, the company was acquired by Hiscox Insurance, a specialist insurer listed on the London Stock Exchange, further strengthening its financial backing and expertise. Today, DirectAsia is owned by Auto & General Southeast Asia (SEA), part of a global insurance network with over 50 years of experience, and remains regulated and licensed by the Monetary Authority of Singapore (MAS).
DirectAsia's product range centres on three key insurance categories tailored to the needs of Singapore residents. Car insurance is available in Comprehensive, Third Party Fire & Theft, and Third Party Only plans β with the unique NCD60 benefit exclusively for DirectAsia customers. Motorcycle insurance offers flexible coverage with an exclusive NCD30 tier and optional add-ons. Travel insurance spans single-trip and annual plans across multiple Voyager tiers (150, 250, 500, and 1000), covering overseas medical expenses, trip cancellation, baggage loss, and optional sports activity coverage for both individuals and families.
DirectAsia stands out for its commitment to transparent, jargon-free pricing β customers pay only for the coverage they need, with no hidden fees or unnecessary add-ons. The company has maintained a customer satisfaction rating of over 90% and has been recognised with the Feefo Platinum Trusted Service Award multiple years running, reflecting its dedication to quality service. With a fully online purchase and claims process, dedicated personal Claims Specialists, and a lifetime repair guarantee on repairs carried out at approved workshops, DirectAsia offers a modern, hassle-free insurance experience for Singapore residents.
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