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Yes, CompAsia SG provides free standard delivery to your doorstep for orders under S$700 within Singapore, with an estimated delivery time of 3–5 working days. An Express Shipping option (2–3 working days) is available for S$6.90, and a Same/Next Working Day Delivery option is available for S$14.90 for selected devices. CompAsia does not currently offer international shipping. Please note that delivery fees and timelines are subject to change — refer to the official website for the latest information.

All devices purchased on CompAsia SG come with a standard 3-month warranty from the date of purchase, covering manufacturer defects and hardware issues under normal usage. Customers can also opt for an extended warranty of 12 months or 24 months at checkout for additional coverage. In the event of a successful warranty claim, CompAsia will arrange free device collection, repair the defect at no charge, or replace the device with the same make and model if it is beyond economical repair. Warranty does not cover physical damage, water damage, or modified software. Specific terms apply — please refer to the official website for full details.

ReNewNGo is CompAsia SG's flexible device subscription programme that allows customers to own a second-hand or "As New" device through affordable monthly instalments over a 36-month tenure. After completing 12 or 18 months of payments, subscribers have the flexibility to upgrade, downgrade, or return their device. The programme also includes warranty coverage throughout the instalment period, covering key components such as the camera, screen, battery health, speaker, and charging port. For full programme details, visit the CompAsia SG FAQ page.

CompAsia SG accepts trade-ins of used devices through its website or via participating retail partners, including M1, StarHub, Singtel, Apple, Samsung, Oppo, and Switch. To be eligible to sell your device, you must be aged 18 or above and hold a Singapore bank account. Once your trade-in device is collected and verified, payment will be made via bank transfer within 7 working days. Devices with certain defects may not be accepted — contact support-sg@compasia.com if you are unsure about your device's eligibility.

CompAsia SG accepts credit and debit cards, as well as Buy Now Pay Later (BNPL) options through GrabPay and Atome, allowing customers to split their payments into interest-free instalments. All payments must be made through the official CompAsia SG website prior to delivery. Please refer to the official website for the most current list of accepted payment methods.

CompAsia SG accepts returns if the product received does not match the order description or arrives damaged. Customers should contact the support team at support-sg@compasia.com within 2 days of delivery with their order details and evidence of the issue. Once the return is approved, refunds are typically processed as store credit. Please note that return shipping costs may apply, and specific return conditions are subject to CompAsia's official terms and conditions.

To make a warranty claim, email support-sg@compasia.com with your Order ID and photo or video evidence of the issue. CompAsia will arrange for the device to be collected from your address at no charge, carry out IMEI verification and diagnosis, and then repair or replace the device as appropriate. Warranty claims generally take up to 14 working days from the date the device is received, depending on the severity of the issue. After a repair, a 1-month post-repair warranty is provided for the specific issue that was addressed.

CompAsia SG's customer service team can be reached via email at support-sg@compasia.com or via WhatsApp (chat only) at +65 9101 2978. Customer service is available daily from 8am to 5pm (SGT). For order inquiries, warranty claims, or trade-in questions, it is recommended to have your order details ready when reaching out to ensure a faster response.